Reports to: Director of Information Technology
Employment Status: Full-time, Non-exempt

Hillwood Estate, Museum & Gardens welcomes over 100,000 visitors annually to experience the beauty of our gardens, the richness of our decorative arts collection, and the lasting legacy of Marjorie Merriweather Post. Our IT team plays a vital role in supporting Hillwood’s mission by ensuring smooth technical operations for staff and visitors, from daily troubleshooting to large-scale events and exhibitions.

We are seeking a Help Desk Technician who will provide responsive and professional technical support to end-users, assist with installations and server management, and help facilitate seamless live events and meetings. This role is ideal for an IT professional eager to expand their expertise in backend server and device infrastructure support while contributing to a collaborative, mission-driven environment.

About the Role:

The Help Desk Technician serves as the first point of contact for technical support at Hillwood, assisting staff with hardware, software, and network needs. On any given day, you may be setting up, monitoring, and troubleshooting AV equipment for meetings and live events; supporting installations and maintenance of servers, switches, and access points; or ensuring compliance with NIST and CIS standards. You will manage Windows and Windows servers, end-user devices, VMware, and Cisco Systems, using tools such as Event Viewer to resolve issues efficiently. In addition, you will support group policy setup and management, contribute to exhibition video installations, assist with wireless expansion, and participate in server maintenance projects.

This position requires 1–3 years of experience in a help desk role (or equivalent education/training), along with strong troubleshooting skills and familiarity with Windows, VMware, and Cisco environments. Experience supporting AV systems and live events is helpful, and knowledge of NIST and CIS compliance standards is a plus. The ideal candidate will have strong communication and organizational skills, a customer service mindset, and the drive to grow into advanced IT responsibilities in a fast-paced, mission-driven environment.

About Us:

Hillwood Estate, Museum & Gardens is committed to fostering a positive and inclusive work environment where all voices are valued. As a private cultural institution, Hillwood offers stable, year-round employment, free from government funding cycles, and strives to provide meaningful experiences for both visitors and staff.

We Offer:

• A fabulous work culture that inspires your best work.
• Casual Monday.
• Support for career development with internal and external opportunities to learn and grow.
• Medical, dental and vision insurance.
  
  • Our most popular medical plan has an upfront deductible of $1,650 per year for single coverage and $3,300 per year for dependent/family coverage, with a Health Savings Account (HSA) tied to the plan.
  • Hillwood will contribute up to $1,650 annually into your HSA if you elect single coverage or up to $3,300 annually if you elect dependent/family coverage for the 2025 plan year, prorated based on your coverage start date.
  • Employee contribution rates for medical plans are based on coverage level and annualized salary. Those with higher salaries contribute more, with a maximum contribution of $170 per biweekly payroll—most employees pay much less.
• Retirement Savings Plan: Hillwood matches up to 5% of employee contributions. Hillwood’s contributions are 100% vested after three years of service.
• Life and accidental death and dismemberment, short- and long-term disability insurance at no cost to the employee.
• Flexible spending account for dependent care.
• Metro commuter benefits of up to $100 per month or free on-site parking.
• Best-in-class paid time off – new hires accrue up to 3 weeks of vacation annually, plus 80 hours of paid sick leave and 11 paid holidays.
• Mental health and wellness support.
• Discounts in the shop and Hillwood café.
• Free admission to the museum and festival days for employees, families, and friends

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. When sending your resume via the ADP Careers portal, please let us know of any accommodation you may find helpful while engaging in our process. 

To apply for this position, visit HERE.

This position is compensated at $24.00 per hour.