Title: Museum Shop Sales Floor Supervisor
Reports to: Head of Merchandise and Shop Experience
Employment Status: Overtime eligible (Non-Exempt)
Work Schedule: Total number of scheduled hours per week varies based on need. Employee’s schedule will be a combination of weekdays, Saturdays, and some Sundays. Evening hours may be required in addition to special event coverage.

Primary Functions: Provide a positive shopping and customer service experience to museum shop patrons.

Key Job Elements:

• Perform all the duties of the Museum Shop Sales Associate.
• Maintain mastery of all Museum Shop systems and procedures to enhance selling efficiencies.
• Provides leadership on the sales floor.
• Ensures Museum Shop Sales Associates are trained on all and follow shop protocols, provides coaching as needed.
• Generates the staff schedule to ensure proper coverage.
• Serves as backup for approving timesheets and leave requests.
• Partners with shop leadership in hiring process.
• Trains sales associates on TAM.
• Troubleshoots and provides support for TAM on the sales floor.
•  Creates log in information, accounts and passwords for sales associates in TAM.
• Complete Daily Sales Report and deliver deposit and report to Finance Department daily.
• Monitor and order change.
• Assists with creating customer accounts (with associated discounts) to monitor staff, board, and volunteer shopping patterns.
• Export Tessitura data sync to TAM software.
• Partner with IT to ensure updates to software and hardware are completed in a timely manner.
•  Provides support as needed with receiving, pricing, inventory and other functions.
• Assists with annual physical inventory.

Knowledge:

Skills:

• Leadership and coaching.
• Demonstrated proficiency of sales and customer service techniques. 
• Knowledge of point of sale software,
• Education, experience or passion for museums, art galleries or gardens.     

Abilities:

• Polished customer service skills
• Strong interpersonal and communication skills.
• Basic math and computer access skills are essential. Must be able to make change in American monetary units.
• Work well with a diverse group of colleagues and an international clientele.
• Flexible to the changing needs of each day, and have the ability to handle a fast-paced environment while providing a quality visitor experience.
• Detail orientation

Work Environment and Physical Conditions:

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job or may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent the Company may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.   

While performing the duties of this job, the employee is frequently required to follow and give oral and written instructions; stand, walk, and/or sit for extended periods of time with limited breaks; use hands to finger, handle or feel, reach with hands and arm, and reach above shoulder height. The employee is regularly required to climb or balance, squat, kneel, and crouch. The employee is occasionally required to detect smells and lift, drag and/or move up to 20 pounds unassisted. The employee is required to visually or otherwise identify, observe and assess. Special vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee is required to move about their work area, between buildings and the campus grounds, ascend and descend stairs and steep terrain. While performing the duties of this job the employee is subject outdoor weather conditions and temperatures which at times can be extreme. The noise level in the work environment is usually moderate and general does not require the use of hearing protection equipment.   

Notice:

The preceding job description indicates the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time nor does it proscribe or restrict the tasks that may be assigned.  This job description is subject to change at any time