At Hillwood Estate, Museum & Gardens, we are committed to creating a welcoming environment for all visitors, and we take pride in our staff's reputation for being helpful and courteous. Your retail experience, passion for customer service your love of the arts can help us continue to provide our visitors with a memorable and positive experience. The Museum Shop Sales Floor Supervisor works with our talented Sales Associates to ensure a positive shopping experience for our museum shop patrons.

To excel in this position, we are seeking an individual with experience leading a museum shop or boutique retail store. Your operational mindset will allow you to troubleshoot various aspects, including schedules, technology, and invoicing. By carrying out the vision of our founder, Marjorie Merriweather Post, who valued gracious hospitality, you will bring a customer-focused approach that meets the highest standards.

In this role, you will be responsible for training new Sales Associates and coaching existing staff. You have experience coaching and training for customer service and retail operations. By ensuring that museum shop protocols are followed, you will contribute to the smooth operation of the sales floor. Your leadership skills will be essential in guiding the team to provide the best possible service to our visitors. You will also act as the first point of contact for Sales Associates, addressing their questions and providing general support for point of sale (POS) systems such as TAM and Shopify.

Please read the full position description here.  

About Us:

Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where the life of our founder Marjorie Merriweather Post can inspire staff and visitors of all backgrounds.

We Offer:

• A fabulous work culture that inspires your best work.
• Flexibility with a hybrid work environment.
• Support for career development with internal and external opportunities to learn and grow.
• Our most popular medical plan has an upfront deductible of $1,500 per year for a single coverage and $3,000 per year for dependent/family coverage with a Health Savings Account (HSA) tied to the plan.
  • Hillwood will contribute up to $1500 annually into your HSA if you elect single coverage or up to $3000 annually if you elect dependent/family coverage for the 2022 plan year prorated based on the effective month of your coverage.
  •  Employee contribution rates for medical plans are based on the coverage level selected at the employee’s base annualized salary. Essentially, those with higher salaries pay more for their medical coverage. The maximum employee contribution is $170 per biweekly payroll, most employees pay much less for medical insurance.
• Retirement Savings Plan.  Hillwood matches up to 3% with a discretionary match (up to 2% or more). The Hillwood contribution is 100% vested upon reaching three years of service.
• Life and accidental death and dismemberment, short & long term insurance at no cost to the employee.
• Flexible spending account for dependent care.
• Metro commuter benefits of up to $100 per month.
• Best in class paid time off – new hires accrue up to 3 weeks of vacation during the calendar year, new hires also receive 80 hours of paid sick leave each year and 11 paid holidays.
• Mental wellness support.
• Discounts in the shop and Merriweather Café.
• Free admission to the museum and festival days.
• Casual Monday.
• Free on-site parking.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get our team's best, most creative talent. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. When sending your resume to [email protected]  please let us know of any accommodations you may find helpful while engaging in our process.

This position is compensated at $22.45/hour. Please visit our website www.hillwoodmuseum.org for more information on this and other career opportunities.

Hillwood requires all employees to be vaccinated against COVID-19. The most recent booster recommended by the CDC is the updated bivalent booster to be taken at least two months after the second primary series dose or last booster.

Applicants who have qualifying medical conditions or who have a sincerely held religious belief may request an exemption from the vaccination policy. Exemptions are determined on a case-by-case basis and in accordance with applicable law. Any medical information concerning an applicant’s disability will be treated as a confidential medical record in compliance with applicable federal, state and local laws.