Reports to: Head of Retail Operations and Shop Experience

Employment Status: Part-time, Non-Exempt

Hillwood Estate, Museum & Gardens welcomes over 100,000 visitors annually to experience the beauty of our gardens, the richness of our decorative arts collection, and the lasting legacy of Marjorie Merriweather Post. The Museum Shop plays an important role in extending the Hillwood experience, offering guests the opportunity to take home meaningful mementos and gifts that reflect the museum’s mission and history.

We are seeking a Museum Shop Merchandise Associate to provide exceptional customer service and support in both store and online operations. This position is ideal for a retail professional who is enthusiastic about creating an engaging shopping environment, maintaining visually appealing merchandise displays, and ensuring a gracious and memorable shopping experience for every visitor.

About the Role:

The Museum Shop Merchandise Associate supports daily shop operations, ensuring merchandise presentation, inventory accuracy, and customer service excellence. Responsibilities include assisting with merchandise displays and signage, processing incoming and outgoing inventory, fulfilling web orders, and supporting pop-up shops and special events. The role requires strong attention to detail, organizational skills, and a commitment to creating a welcoming environment that reflects Hillwood’s high standards of hospitality.

About Us:

Hillwood Estate, Museum & Gardens is committed to fostering a positive and inclusive work environment where all voices are valued. As a private cultural institution, Hillwood offers stable, year-round employment, free from government funding cycles, and strives to provide meaningful experiences for both visitors and staff.

We Offer:

• A fabulous work culture that inspires your best work

• Flexibility with scheduling, including weekday and weekend shifts

• Support for career development and growth

• Retirement savings plan with employer match (for eligible staff)

• Free on-site parking

• Best-in-class paid time off, including vacation, sick leave, and paid holidays (for eligible staff)

• Discounts in the shop and Hillwood café

• Free admission to the museum and festival days for employees and their families and friends

Key Responsibilities:

• Assist with merchandise displays, layout updates, and shop presentation to ensure a visually engaging experience

• Support inventory processes, including receiving, inspecting, labeling, and cycle counts

• Maintain cleanliness and appearance of the shop, graphics, and signage

• Fulfill web orders and reconcile Shopify receipts with POS transactions

• Provide exceptional customer service in line with Hillwood’s standards of gracious hospitality

• Operate the cash register, process payments, and handle returns professionally

• Assist with merchandise setup for pop-up shops and off-site events

• Communicate low stock levels, special orders, or requests to leadership

• Ensure compliance with loss prevention and inventory control procedures

Qualifications:

• 3–5 years of retail experience, preferably in a museum or specialty boutique setting

• Strong customer service orientation with polished communication skills

• Ability to create engaging and creative merchandise displays

• Familiarity with point-of-sale systems; Shopify experience a plus

• Proficiency with Microsoft Office Suite; Canva or other publishing software experience preferred

• Detail-oriented with strong time management skills

• Ability to work independently and collaboratively with staff and volunteers

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. When sending your resume via the ADP Careers portal, please let us know of any accommodation you may find helpful while engaging in our process. 

To apply for this position, visit HERE.