Title: Museum Security Associate  

Employment Status: Full-Time

Work Schedule: Work schedule is generally 40 hours per week. Weekend/evening/overnight hours are required in addition to special event coverage. 

Primary Functions:

• Monitors access control using Hillwood’s security software platforms. 
• Observes and evaluates situations to determine any hazards and reports any suspicious activity, injury/illness, or unusual/unsafe conditions. 
• Adheres to Hillwood’s building opening and/or closing procedures including locking and unlocking and arming and disarming alarms. 
• Uses security systems such as cameras, fence alarms, key access control, and card access to provide regular surveillance.  
• Works in assigned areas such as the front gate, provides a gracious welcome while balancing access control. 
• Assures a positive, enjoyable visitor experience.
• Provides special event crowd and or vehicle management.  
• Monitors the 24-acre campus, interior and exterior of campus buildings from the control room. 
• Provides mentoring and coaching to museum assistants
• Demonstrates knowledge of Hillwood’s policies and procedures, collections, and gardens. 
• Oversees emergency evacuation of visitors
• Answers Hillwood-related and general questions
• Performs crowd management and wayfinding

Organizational Relationships:

• Reports to the Head of Security.
• Interacts with staff, volunteers, and visitors of all ages.

Knowledge:

• Proficiency with access control, intrusion detection, fire detection/suppression, and video surveillance. 
• Experience in customer service.
• CPR Certification, Certified First Responder, and AED Certification 

Skills/Abilities: 

• An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
• Strong observation skills.
• A warm, empathetic, and enthusiastic communicator.
• Flexibility, patience, and a positive outlook.
• Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
• Timely and responsive in correspondence via email and phone.
• Basic comfort level with and regular use of email and computers.
• Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
• Use of a radio for communications.

Work Environment:      

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job or may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent the Company may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.    

While performing the duties of this job, the employee is frequently required to follow and give oral and written instructions; stand, walk, and/or sit for extended periods of time with limited breaks; use hands to finger, handle or feel, reach with hands and arm, and reach above shoulder height. The employee is regularly required to climb or balance, squat, kneel, and crouch. The employee is occasionally required to detect smells and lift, drag and/or move up to 50 pounds unassisted. The employee is required to visually or otherwise identify, observe and assess. Special vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to move about their work area, between buildings and the campus grounds, ascend and descend stairs, and steep terrain.     While performing the duties of this job the employee is subject to outdoor weather conditions and temperatures which at times can be extreme. The noise level in the work environment is usually moderate and generally does not require the use of hearing protection equipment.     

Notice: 
 The preceding job description indicates the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time not does it proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.